Customer care

Times and shipping

Shipping via express courier

The reefknot.it website ships your purchases via SDA express courier.

All items are handmade in a variable, ranging time from 3 to 7 days . For large items (curtains, chandeliers, XL mandalas) processing times range from 10 to 20 days . If you need an urgent order I ask you to contact me before placing the order (from the " Contacts " page or by writing to r eefknotco@gmail.com ) and I will do everything possible to find a satisfactory solution.

SDA courier delivery times are 1-3 working days (therefore excluding Saturday, Sunday and holidays). Deliveries to Calabria, Sicily and Sardinia may require an extra working day.

Orders placed over the weekend are processed starting the following Monday morning.

Once prepared, your package is entrusted to the courier: as soon as it is sent, you will receive a confirmation email informing you of the shipment number (tracking number). All Reef Knot items shipping domestically travel in packages traceable .

In the delivery address you provide, it is important to always correctly indicate the surname shown on the intercom. I ask you to always insert correct and complete addresses and to make sure that there is someone present at the indicated location at the time of delivery of the package.

If you want a delivery in a particular time slot there is a supplement of 3 euros: contact me before making the purchase (from the " Contacts " page or by writing to reefknotco @gmail.com ).

I remind you that it is essential to provide a telephone number for delivery and a working email, to contact you in case of non-delivery or package in storage.

Shipping fees

They vary depending on the item purchased and start from 7 euros up to a maximum of 15 euros for larger products (chandeliers, curtains, XL mandalas).

For Europe there is a shipping cost contribution of 6 euros respectively for small parcels (value less than 40 euros, untraceable priority mail) and starting from 18 euros (shipping via UPS courier for "large" parcels).

If you don't see the shipping option to your country, contact me and I will update the site!

Returns and refunds

If you are not satisfied with the product you ordered, no problem! You have 14 working days from receipt of the goods to notify us that you want to return the product. Only one return request is allowed for each order and you can request an exchange or refund for the product. To make a return you simply need to:

Send an email to reefknotco @gmail.com , indicating your name, surname, items you intend to return and the desired compensation: exchange or refund;

Within 10 days of the return request, send the items by courier to the address:

Marta Terraroli - Via Bertoletto 2 - 25017 Lonato del Garda (Bs) - Italy

​The only costs to be incurred are those of returning the purchased products. Once your return has been received, Reef Knot reserves thirty (30) days to provide a replacement, refund or exchange. In case of unavailability of the requested product, we will contact you as soon as possible.

However, the monetary refund of the product is to be considered possible only in the case of products ready for delivery or defects and damage to the item attributable to the Seller.

. All other refunds will be provided via coupons for the same amount spent by the Buyer, which can be spent on the Reef Knot online shop (excluding shipping costs). For any other specification, remember to always read the Terms and Conditions on the dedicated page in advance, before making any purchase.

Make sure the products are in the same condition you received them, with identification tag and seal. Prepare the package duly sealed before collection.
 Beyond 10 days, the return will not be refunded. Products on sale do not require returns unless they have manufacturing defects. ​It will not be possible to make the products personalized or created on commission, as they are made specifically for the person who requested them.
Only return requests that meet the following requirements will be accepted :

  • that the items and packaging are in their original conditions (tags, various merchandise);

  • that the items have not been washed or used.

 If an item does not meet one of the requirements listed, you will not be entitled to a replacement or refund. In this case the returned item will be returned to you, with shipping costs at your expense. Logistics will not accept packages shipped to Reef Knot. Return shipping costs (except for errors attributable to the company) are borne by the customer. The refund will be made within thirty (30) days of receipt of the package, via PayPal for credit card payment. Reef Knot will not make any refunds until it has received the product in question and checked its condition; once the condition of the item has been verified, the refund procedure will be activated.

If you have any doubts or questions, write to reefknotco @gmail.com or via the appropriate section contacts .

Macramé Dream Catcher Workshop

The dream catcher is an instrument often associated with the indigenous people of North America and has a particular symbolic meaning. According to legend, in fact, the external circle represents the Universe, the dream catcher net serves to retain positive dreams, while the negative ones are sucked into the central hole which returns them to the Universe. The dream catcher must be placed on the wall behind the headboard of the bed: thanks to the ropes that descend from the circle, the dreams captured by the spider web will slide onto the person sleeping in that bed.
During this workshop we will make a dream catcher together starting from cotton cords and a bamboo circle, using the main macramé knots.

When?

Saturday 8 June from 3.30pm to 5.30pm.

Where?

The workshop will be held on the porch of my lab in Lonato del Garda.

Cost

€40.00 EUR including all materials

Sign up here

I martedì di luglio

Dal 2 al 23 luglio ci troveremo per cerare insieme tanti oggetti sfiziosi ed estivi. Imparerai nuove tecniche a macramè e potrai seguire dei modelli personalizzabili con i colori e filati che più rispecchiano il tuo stile.

Qual è il programma?

BORSA DA SPIAGGIA - 2 luglio, 20.30 - 22.30

CORNICE PORTAFOTO - 9 luglio, 20.30 - 22.30

SOTTOBICCHIERI TONDI - 16 luglio, 20.30 - 22.30

FIORI DECORATIVI - 23 luglio, 20.30 - 22.30

Dove?

Centro culturale La stazione di Lonato

Costo

1 incontro 30 €

2 incontri 55 €

4 incontri 100 €

Mi iscrivo!

"Layered" macramé tapestry

A particular and very scenic technique for creating boho-style tapestries full of fringes!

If you love this slightly rustic style and feel like a free spirit, this is the workshop for you.

We will create a tapestry together by layering different macramé processes: if you are a beginner, you will immediately learn and put into practice the basic macramé knots, if you already know some knots you will have the opportunity to discover new combinations and rework everything in a very original way .

When?

Saturday 16 March from 2.30pm to 5.30pm.

Where?

In Lonato, at my lab.

Cost

€50.00 EUR including all materials

Sign up here

Workshop Acchiappasogni a macramè

L’acchiappasogni è uno strumento spesso associato agli indigeni del Nord America ed ha un particolare signicato simbolico. Secondo la leggenda infatti, il cerchio esterno rappresenta l’Universo, la rete dell’acchiappasogni serve a trattenere i sogni positivi, mentre quelli negativi vengono risucchiati dal buco centrale che li restituisce all’Universo. L’acchiappasogni va posizionato sulla parete retrostante la testata del letto: grazie alle corde che scendono dal cerchio, i sogni catturati dalla ragnatela scivoleranno inne sulla persona che dorme in quel letto.
Durante questo workshop realizzeremo insieme un acchiappasogni partendo da cordini di cotone e un cerchio in bambù, utilizzando i nodi principali del macramé.

Quando?

Sabato 27 luglio dalle 16.30 alle 19.30.

Dove?

A Lonato (BS).

Costo

€ 50 comprensivo di tutti i materiali

Iscriviti qui

Arazzo "a strati" a macramè

Una tecnica particolare e molto scenografica per realizzare arazzi in stile boho e pieni di frange! 

Se ami questo stile un po’ rustico e ti senti uno spirito libero, questo è il workshop che fa per te.

Realizzeremo insieme un arazzo stratificando diverse lavorazioni a macramé: se sei alle prime armi, imparerai e metterai subito in pratica i nodi base del macramé, se conosci già qualche nodo avrai l’occasione per scoprire nuove combinazioni e rielaborare il tutto in un modo molto originale.

Quando?

Domenica 22 settembre dalle 10.00 alle 13.00.

Dove?

A Rovato, presso Castello Quistini.

Costo

€60,00 EUR comprensivo di tutti i materiali

Iscriviti qui

Workshop Acchiappasogni a macramè

L’acchiappasogni è uno strumento spesso associato agli indigeni del Nord America ed ha un particolare signicato simbolico. Secondo la leggenda infatti, il cerchio esterno rappresenta l’Universo, la rete dell’acchiappasogni serve a trattenere i sogni positivi, mentre quelli negativi vengono risucchiati dal buco centrale che li restituisce all’Universo. L’acchiappasogni va posizionato sulla parete retrostante la testata del letto: grazie alle corde che scendono dal cerchio, i sogni catturati dalla ragnatela scivoleranno inne sulla persona che dorme in quel letto.
Durante questo workshop realizzeremo insieme un acchiappasogni partendo da cordini di cotone e un cerchio in bambù, utilizzando i nodi principali del macramé.

Quando?

Domenica 22 settembre dalle 14.30 alle 17.30.

Dove?

A Lonato (BS).

Costo

€ 60 comprensivo di tutti i materiali

Iscriviti qui

You did not find what you were looking for?

Let's organize it together!

If you want to organize a course in your city, at your business, during a party or why not... at your home, write to me and we will look for the best solution together.