Customer care

If you are not satisfied with the product you ordered, no problem! You have 14 working days from receipt of the goods to notify us that you want to return the product. Only one return request is allowed for each order and you can request an exchange or refund for the product. To make a return you simply need to:

Send an email to reefknotco @gmail.com , indicating your name, surname, items you intend to return and the desired compensation: exchange or refund;

Within 10 days of the return request, send the items by courier to the address:

Marta Terraroli - Via Bertoletto 2 - 25017 Lonato del Garda (Bs) - Italy

​The only costs to be incurred are those of returning the purchased products. Once your return has been received, Reef Knot reserves thirty (30) days to provide a replacement, refund or exchange. In case of unavailability of the requested product, we will contact you as soon as possible.

However, the monetary refund of the product is to be considered possible only in the case of products ready for delivery or defects and damage to the item attributable to the Seller.

. All other refunds will be provided via coupons for the same amount spent by the Buyer, which can be spent on the Reef Knot online shop (excluding shipping costs). For any other specification, remember to always read the Terms and Conditions on the dedicated page in advance, before making any purchase.

Make sure the products are in the same condition you received them, with identification tag and seal. Prepare the package duly sealed before collection.
 Beyond 10 days, the return will not be refunded. Products on sale do not require returns unless they have manufacturing defects. ​It will not be possible to make the products personalized or created on commission, as they are made specifically for the person who requested them.
Only return requests that meet the following requirements will be accepted :

• that the items and packaging are in their original conditions (tags, various merchandise);

• that the items have not been washed or used.

 If an item does not meet one of the requirements listed, you will not be entitled to a replacement or refund. In this case the returned item will be returned to you, with shipping costs at your expense. Logistics will not accept packages shipped to Reef Knot. Return shipping costs (except for errors attributable to the company) are borne by the customer. The refund will be made within thirty (30) days of receipt of the package, via PayPal for credit card payment. Reef Knot will not make any refunds until it has received the product in question and checked its condition; once the condition of the item has been verified, the refund procedure will be activated.

If you have any doubts or questions, write to reefknotco @gmail.com or via the appropriate section contacts .